If you need information or are not satisfied with the items, do not hesitate to contact us, we will be happy to help you and we will do everything to meet your needs.

WhatsApp: +447927136793

Email: info@mavibikini.com

Return and exchange policies

MavìBikini accepts returns and exchanges on products that are not on sale if the request and return shipment are made within 7 days from the order delivery date. Only under this condition will the requests be approved.

On the products on sale, exchanges are accepted in case of wrong size but no return is foreseen.

The items must be sent in their original conditions, including the thank you card and packaging, after MavìBikini has authorized the return and not before notifying our Customer Service via email (info@mavibikini.com).

The direct risks and costs of returning the products will be borne by the consumer, unless the product is being returned because it arrived damaged. In this case Mavì will be happy to cover the shipping costs (it will be necessary to demonstrate the defect with a photo).

You can also choose whether to return the product and request a size exchange of the same model or receive a voucher. Shipping costs incurred by the customer or by MavìBikini following any promotion will be deducted from the total refund.

We will assist you step by step for all your requests.

For orders placed outside the European Union (excluding the United Kingdom) for hygiene reasons, unfortunately it is not possible to exchange or request the return of the items, pursuant to art. 59 of the legislative decree lgs. 206 of 6 September 2005 and subsequent amendments. mm. and ii. (so-called Consumer Code). Gift boxes are not returned and cannot be refunded.

PURSUANT TO ART. 59 OF THE LEGISLATIVE DECREE OF N. 206/2005 (SO-CALLED CONSUMER CODE) AND SUBSEQUENT AMENDMENTS AND ADDITIONS, THE RIGHT OF WITHDRAWAL IS EXPRESSLY EXCLUDED in the cases in which the goods sold have been made "to measure" or "personalised" according to the end customer choices.

Refund times and methods

The refund will be issued within 10 days from when the returned item has returned to our warehouses, exclusively through a voucher/voucher for the same amount spent excluding shipping costs which will be deducted.